Policies

We understand that "stuff happens!" We request that you give us as much notice as you can for re- scheduling.

More than 24 Hours Notice. You agree to call or text the applicable office to re-schedule an appointment more than 24 hours before the scheduled appointment. 801-618·7903-Layton 801·608·8056. There is no fee to re-schedule more than 24 hours before. However, you agree that:

(a) The appointment be re-scheduled within 24 hours and such will be held within two weeks of the original appointment or the next available date on the therapist’s schedule; and

(b) if you fail to timely reschedule or fail to come to the re-scheduled appointment, such will be treated as a cancellation and if you’ve already used your “grace cancellations” then you consent to your credit card automatically being charged the amount equal to a session based upon the attached self-pay rate schedule.

We understand that "stuff happens!" We request that you give us as much notice as you can. We also request that you cancel only if it is an emergency. We generously allow for 3 “grace cancellations” a quarter without financial penalty. If you choose to cancel an appointment because it is with a substitute therapist, such will count as a “grace cancellation.” If you choose to reschedule or cancel an appointment due to illness, such will count as a “grace cancellation".

If you cancel an appointment with less than 24 hours-notice BEFORE to the appointment AND re-schedule the appointment within 24 hours of cancelling the appointment, then there is no fee. However, you agree that:

(a) the cancellation will count toward your “grace cancellations;” and

(b) if you fail to re-schedule the appointment within 24 hours of cancellation, then you consent to your credit card automatically being charged the amount equal to a session based upon the attached self-pay rate schedule.

Failure to Show Without Notice. If you do not come to a scheduled appointment and fail to give any notice prior to the appointment (text or phone call) you agree that:

(a) the no show will count toward your “grace cancellations;”

(b) you consent to your credit card automatically being charged the amount equal to a session based upon the attached self-pay rate schedule; and

(c) if you have 2 No Shows, then you agree to be removed from the schedule for the semester.

If your child is sick with a fever or stomach illness, your child cannot be seen in the clinic for therapy until at least 24 hours fever free and at least 48 hours since their last incidence of diarrhea or vomiting.

If your child has: pink eye, head lice, hand-foot-mouth disease, or any other obvious contagious illness, please reschedule sessions until your child has been cleared by a physician.

If your child or (anyone in the family) has tested positive for COVID-19 or other contagious illness, including but not limited to: Influenza A, Influenza B, Strep Throat, etc., please isolate as recommended by your physician and reschedule or cancel your child’s appointment(s) until the isolation period has passed and your child (and anyone in the family) are symptom free.

All illness are subject to the Attendance, Rescheduling, Cancellation and No Show Policies